Rashid Kotwal's Articles in Customer Service
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The Parable Of The Indifferent Customer
Let me ask you a question. Are you losing customers without even knowing about it? Do you chug along, day to day, and suddenly wonder where Fred went and realise you haven't seen him for months or even years?
Can You Make Money In A Recession
The pundits would have you believe the world is heading for financial meltdown. Congress (so far) is refusing to pass the $700 Billion Wall Street bailout. Liquidity is drying up. Businesses are failing. Will there be panic in the streets?
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