Kate Tammemagi's Articles
Display Category
|
Title
|
Newest
|
Oldest
What is the Right Attitude for a Customer Service Agent?
We often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. But what is the ideal focus and attitude? This article will help identify a positive, assertive, Customer focussed attitude.
How to Improve Customer Service Skills in Call Centres
It is important to keep working at Customer Service skills and techniques any Call Centre. It is relatively easy to run short, motivational Customer Service training sessions to improve focus and skills. Here we give some ideas for training modules.
Team Building - Defining the Concept of Team
Team Building is an important aspect of Business. Much thought, and indeed money, goes in to the effort of building high performance Teams. But what exactly is a Team? When thinking of Team Building, it is important to have a useful, clear appreciation of what a Team is, and what it isn’t, in order to begin the process of building a Team.
Telephone Sales Skills - Tips to Improve Your Success with Incoming Calls
Success in Telephone Sales with incoming enquiries is measured in conversion rate. What percentage of incoming calls can I convert to a sale? The higher the percentage, the better the Telephone Sales Person, a skilled and experienced Telephone Sales person will convert a higher percentage of enquiries to sales than will a poor performer. Here we look at a few key Telephone Sales skills and tips that will help you achieve a higher conversion rate.
Team Leadership - The Objectives of Team Meetings
Team Meetings are an opportunity for a Team Leader, and, when used effectively, they are the Leader’s main process for building their high performing Team. However, very few Team Leaders can get the full potential from their Team Meetings. This is largely because of their own experience of boring meetings. Meeting time is precious, make the most of it!
Telephone Skills - How to Calm Irate Customers in Customer Service
In Customer Service, everyone gets stressed telephone callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually MAKE them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will prevent the Customer from becoming irate. This article offers key tips and techniques to avoid any caller becoming irate.
Team Building Workshops - What are the Goals and Objectives?
Should we consider a facilitated Team Building workshop? This is a thought that often comes up in an Organisation. It is usually driven by very definite issues that have arisen concerning the Team, such as performance issues, attitudes, relationships and so on. A Team Building Workshop may well be the solution. The key to success for this workshop is to identify very clear goals and objectives for the outcome of the event.
Customer Service Training - How to Handle Escalated Calls
Handling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. Here we offer tried and tested tips for handling any escalated call.
Leadership Skills - Winning over your Team Members
Leadership by definition is about a Leader taking a group of Followers to a defined destination. Without followers, or the destination, the ‘Leader’ is just a person going for a walk! The first step in Leadership is to get the followers to WANT to follow the Leader, to be the type of Leader a Team will respect and want to follow. This article gives useful Leadership skills and tips to help to win Team Members’ trust and respect.
People Management Training - How to Manage People Effectively
People Management can be quite a challenge for Supervisors, Managers and, indeed, Executives. Some people assume that this is a ‘natural’ thing, requiring little thought or skills. They soon find that the people they manager become difficult, apathetic or de-motivated. People Management requires a wide range of people centred skills and effective use of management processes and best practice. Here we outline the basic foundations of People Management.
The Importance of Role-play in Customer Service Training
Customer Service training is vital for anyone who interacts with Customers. This training does not have to be given by an external Customer Service specialist trainer, though this is often useful. However, it is important that the training is totally relevant to this particular group and that role-play is a key part of the Customer Service Course.
Customer Service Training - Building a High Performing Team Culture
The power of Team Culture is extremely influential on the performance of our Customer Service Team and the quality of Service we deliver to our Customers. What is the Culture of a successful Customer Service Team? Can we identify this? How can we achieve a high performance culture in our Customer Service Team? This article will provide the answers.
Customer Service - How to Implement Customer Service Excellence
Customer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Customer Service Excellence involves the whole organisation, from Managers to front-line Teams. This article teases out some of the key areas of focus in implementing top of the class Customer Service for our Customers.
Supervisor Training - Moving from Staff Member to Supervisor
The first promotion is usually the most challenging. Moving from being a staff member to being a Supervisor requires a completely different understanding of the working world and of the individual’s position in that world. This change is difficult for many people, and this article will help Managers to ease their new Supervisors in to their role.
Sign Up
for a free account.
Our other websites
All about SEO
Beauty Tips Forum
Submit Articles
Member Login
Link Us
Submission Guidelines
Ezine Notifications
Article RSS Feeds
Sitemap
New Stuff
About Us
Developer
Good shopping portal
Link to Us
Contact Us
Privacy Policy
Terms of Service
