Jems Hug's Articles in Corporate
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Specialized Manpower Still Wanting in BPO
Manpower continues to give the BPO manager nightmares! This article walks the corridors of the call center human resources department, looking for answers.
BPO Workforce: Absenteeism
Absenteeism is not tolerated in BPO for a number of reasons. However, a less-than-fit call center agent is an even higher gamble. Read this article to find out this rather paradoxical business process outsourcing phenomenon.
Call Center: Emergency Services
The call center agents do a swell job during emergency situations. This article looks for reasons as to why the answering service agents get extra credit for handling phones in emergency situations.
The Global Leap for Domestic BPO
The domestic BPO circuit wants a global presence. This article delves deep into the emerging global call center phenomenon and how it affects the answering service industry.
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