Jems Hug's Articles in Communication

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Top 5 Call Center Tips for Cold Calling Cold calling is a call center tool that can generate dividends. This article offers the top 5 tips for telemarketing agents who want to strike gold in cold calling. Call Center Email Service: Outsource for Advantage Email marketing campaigns are getting popular as a BPO service. This article tracks down how outsourcing email campaigns to the call center will benefit your business. Social Media Sins in Lead Generation BPO firms are taking to social media lead generation in a big way. This article points out a couple of cardinal sins that call center agents are making in the process. Inbound Call Center: The Angry Customer! Handling angry customers is not a walk in the park for an answering service agent. This article tackles this dark side of the BPO business. Call Center SEO Methods SEO is new to the call center industry. Business firms hiring BPO firms for SEO need to be more aware about the processes too. This article acts as a guide. BPO Units Aim at More than Cost Cuts Just cost cuts cannot sustain BPO firms anymore. You have to toss in some call center extras to bag those projects. This article explores the whys and hows. Better Content for Call Center Advantage Content remains king, even in the call center context. Here’s a rundown on how BPO services can benefit from quality content and how to guide writers to achieve that.

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