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Top 5 Call Center Tips for Cold Calling
Cold calling is a call center tool that can generate dividends. This article offers the top 5 tips for telemarketing agents who want to strike gold in cold calling.
Call Center Email Service: Outsource for Advantage
Email marketing campaigns are getting popular as a BPO service. This article tracks down how outsourcing email campaigns to the call center will benefit your business.
Social Media Sins in Lead Generation
BPO firms are taking to social media lead generation in a big way. This article points out a couple of cardinal sins that call center agents are making in the process.
Inbound Call Center: The Angry Customer!
Handling angry customers is not a walk in the park for an answering service agent. This article tackles this dark side of the BPO business.
Call Center SEO Methods
SEO is new to the call center industry. Business firms hiring BPO firms for SEO need to be more aware about the processes too. This article acts as a guide.
3 Answering Service Peeves You Can Avoid
As a consumer, calling answering service is like a lifetime experience! Here are 3 call center peeves that turn off the consumer. Check them out.
BPO Units Aim at More than Cost Cuts
Just cost cuts cannot sustain BPO firms anymore. You have to toss in some call center extras to bag those projects. This article explores the whys and hows.
BPO Tricks: Maintaining B2B Networking
Maintaining a B2B networking is essential for BPO firms to get clients. Check this article to find out how your call center agents can network for you and get you projects.
Lead Generation through Emails
Lead generation through emails is back in vogue. This article underlines how BPO firms can get it right without slipping ground.
Better Content for Call Center Advantage
Content remains king, even in the call center context. Here’s a rundown on how BPO services can benefit from quality content and how to guide writers to achieve that.
The SEO Trap for BPO
BPO planners have to consider the SEO success with a pinch of salt. Read this article as to why this very effective lead generation service can be very unpredictable as well.
Number Crunching Won’t Take Call Center Far
Call center managers need to think again if they are firm believers of number crunching for BPO agents’ appraisals. This article looks into why it could be a flawed system to work with.
Specialized Manpower Still Wanting in BPO
Manpower continues to give the BPO manager nightmares! This article walks the corridors of the call center human resources department, looking for answers.
Answering Service Frustrations: Some Answers
Getting a solution to your problem could be a logistical challenge on some answering service numbers! Here’s how you can pull up your call center agents to do a better, customer-friendly job on the inbound call center desk.
Work-from-home Call Center Units
Work-from-home call center units are coming up, fast and sure. This article takes a closer look at this emerging BPO trend, fleshing out how it could be a turning point in the business process outsourcing scenario.
BPO Workforce: Absenteeism
Absenteeism is not tolerated in BPO for a number of reasons. However, a less-than-fit call center agent is an even higher gamble. Read this article to find out this rather paradoxical business process outsourcing phenomenon.
Call Center: Emergency Services
The call center agents do a swell job during emergency situations. This article looks for reasons as to why the answering service agents get extra credit for handling phones in emergency situations.
Customer Awareness Pushes Answering Service
The customer today is an aware person. This makes answering service a challenging task. Read this article to know how the inbound call center team works to make customer care a better BPO service.
The Global Leap for Domestic BPO
The domestic BPO circuit wants a global presence. This article delves deep into the emerging global call center phenomenon and how it affects the answering service industry.
BPO Management Furthers Progress
The BPO management can make or break a call center. This article examines how an answering service management can turn things around.
Professional Networking for B2B Lead Generation
The professional networks do more for B2B lead generation than you thought was possible. This article tells BPO planners how they can optimize this marketing tool for maximum mileage.
BPO Firms for the People
BPO firms are now getting projects to work on public service hotlines. In this article we establish the connection between the call center units and their help for the common good.
BPO Firms Take Note: Emails Work
Email marketing can work for you if your BPO firm does it right. This article looks at how call center firms can crack the email marketing puzzle to the delight of its clients.
Answering Service Offers Tech Support
When in need of tech support, dial up an answering service. That’s the trend these days. Read this article to know how tech support is a BPO domain and a very successful one at that.
Lead Generation Done, What’s Next?
The lead generation team gets the leads. Then something happens and the BPO firms find the sales not really up to the mark. This article traces the loopholes of the process.
BPO Riddle: Does Social Media Brand Work?
The social media branding efforts of BPO firms are not bearing fruits. Call center agents are failing to create magic here. The article jots down the pitfalls and possible remedies.
Call Center Working Conditions Need Improvement
The working conditions in some call center units need improvement. This article maps the grievances in the BPO office from the grassroots level to the top of the heap.
The Call Center Clincher: Service
Services from call center units make you win over loyal, active customers. This article charts what it takes to be a winner in the customer care department of BPO.
Next in BPO: CRM on Social Media!
CRM on social media is new to the BPO agents. But like every other challenge in the past, this will be ably fought by the call center agents. This article takes a closer look at the new role of the outbound call center agent.
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