Howard Deutsch's Articles in Customer Service
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Employee Surveys and Customer Surveys -- 34 Survey Tips for Getting Better Results
This article presents 34 tips for designing, conducting and achieving breakthrough results from employee surveys and customer surveys, and tips about frequently conducted surveys.
Quality and Customer Service are the Ultimate Competitive Advantage
Providing quality and customer service excellence is a great way to increase competitiveness and profit. Customer satisfaction surveys and employee satisfaction surveys are cost-effective ways to identify how to achieve quality and customer service excellence.
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