Heather Porter's Articles in Customer Service
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Customer Service The Old-Fashioned Way
With quickly-evolving technologies and new industries sprouting like toadstools on an almost daily basis, it may be understandable why service initially got swept under the rug. But no more. These days, there is so much choice. The big boys, the monopolies, are not as strong as they used to be. The words “boutique” and “micro” are what sell.
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