Dr James Young's Articles in Customer Service
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Dealing With an Mad Consumer
Anyone who has operated a dining establishment for any length of time is well acquainted with customer complaints. While contentious customers are certainly not the norm, they are something that has to be addressed. Whether it is a complaint about service, quality, or cleanliness, it is important that you , your management and all staff members knows how to diffuse a potentially volatile situation and turn it into a positive dining experience that will have the customer coming back again.
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