Troubleshooting synchronization problems in OST file

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• Right-click the folder that you want to verify, and then click Properties.


• Click the Synchronization tab. If you do not see the Synchronization tab, you did not set up your profile to use offline folders.


• Under Statistics for this folder, verify the settings in the following fields:
  
  Last Synchronized on: Date
  
  Server folder contains: # Items
  
  Offline folder contains: # Items

• On the Tools menu, click E-mail Accounts.


• In the E-mail Accounts dialog box, make sure that the View or change existing e-mail accounts option is selected under the E-mail section, and then click Next.


• In the Deliver new mail to the following location list, make sure that Mailbox - account name is selected.


• Click the Microsoft Exchange Server object, and then click Change.


• Confirm that the Use Cached Exchange Mode option is selected, and then click Next.


• Click Finish, and then click OK.


• Exit Outlook, and then reopen Outlook

• On the Tools menu, click Account Settings.


• Click the Data Files tab, and then make sure that Mailbox - account name is set as the default.


• Click the E-mail tab.


• Click Mailbox - account name, and then click Settings.


• Click the Advanced tab, verify that the Use Cached Exchange Mode option is selected, and then click OK.


• In the Account Settings dialog box, click Close.


• Exit Outlook, and then reopen Outlook.

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