The Two Tracks of Patient Education

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Many companies and even regulatory agencies have specific guidelines for writing patient information that basically supposes the patient is illiterate, uninformed, uneducated, and mentally challenged. When a company insists that no patient material may contain words of more than three-syllable, how can they write about their implantable defibrillator? Defibrillator is a five syllable word and there is no easy way around that.

Rules for dumbing-down patient literature always seem crazy. The rules are always about big words or sentence structure.

The average patient may not be a cum laude graduate of an Ivy League university, but that does not make him unable to grasp medical concepts in normal language. But let's recognize what's really going on.

There are two types of patients: those that will want to know more about their treatment and those that won't. The latter group will ask few questions and likely not read or listen to any educational materials provided.

Of the group that wants to know more about the therapy, there are two groups. There is one group that is literate. Surprisingly, this country is full of literate people. Many patients and consumers are educated, intelligent individuals. Such people are often eager to learn more about their condition and will be grateful to accept patient materials. They actually read them. Sometimes they even ask for more.

Let's call this group the "readers." When you write for readers, you need only write well. You explain the condition, the treatment, possible adverse effects, and so on, and know that they will take it in. You cannot assume they have any medical background, so you must spell out basic medical practice, but otherwise, write well for them.

The second group of patients who want to know more are people who, for whatever reason, have trouble with reading. They may have another first language and struggle with English. They may be bright individuals who, for a variety of reasons, were under-educated; these people usually have poor reading skills. Some of them may have learning disabilities or physical challenges that make reading difficult. A few of them may be mentally challenged but still extremely interested in their treatment.

The problem is not that these people are dumb (they're most certainly not) but that they lack good reading skills. They don't read. But that doesn't mean you can't communicate. It just means you're not going to be as effective with a pamphlet as with some other methods.

Here are some ideas:

1. Make your printed piece a set of "illustrated instructions" with more pictures than text. Keep the text simple.

2. Consider the venerable comic book format. Tell the story mostly in pictures and use normal language as much as possible.

3. Go audio. Offer a CD or podcast version of your information. This is vital for the visually challenged but can be a good addition to those who don't like to read or who learn better by audio.

4. Make a DVD. Technology today allows you to produce a pretty decent short DVD as cheaply as a patient brochure.

5. Translate this stuff. Illustrated instructions, audio and DVD can all be offered in more than one language. The DVD can put them all on the same disk.

Thus, a smart company can create two levels of patient literature: a literature-type product which involves reading skills and a more media-type product which suits those with weaker reading ability. If done well, your two patient manuals can connect with each other-you might have a pretty thorough patient brochure with a companion DVD. You provide them both together as one unit and the patient self-selects the preferred way he or she wants to learn.

The value of great patient literature cannot be overestimated. Great patient literature is an excellent service that organizations can provide to their customers and patients; the demand for this kind of material is enormous.

(Hint to medical companies: Hospitals often find themselves unwittingly in the publishing business because patients demand high-quality take-home information and there are few sources to find it. Solve this problem for your hospital and you get a lot of opportunities to raise awareness about your company in the eyes of hospitals, clinicians, and patients.)

Article Source: http://depositarticles.com/

Jo Ann LeQuang writes patient materials and other medical texts at LeQ Medical Marketing Communications (www.LeQMedical.com). LeQ Medical provides a wide range of marketing services exclusively for medical organizations.

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