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Improving Invoice Statements

By: Freefly

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Why is your phone ringing? Is it your next big client, ready to sign on? Or is it yet another customer calling about an inaccuracy on his invoice statements? If you get more of the latter than the former, then something needs to change about the way you handle billing. Read on to learn what your business' billing department needs to remain competitive.

Intuitive Payment Slips

Still using those clunky coupon books for homeowners association (HOA) fees, mortgages and auto loans? If so, then it's not surprising that your payments are late, lost or delayed. The key to efficient billing by mail is providing an intuitive payment slip with all the relevant information, such as amount due, due date and amount due for late payments. Also include friendly nudges towards alternate payment methods that simplify the payment process for you and your homeowners and borrowers.

Online Payments

Going green is undoubtedly good for the environment – and as an added perk, it's easier for you. With online payments, online invoice statements, automatic ACH payments, recurring credit card payments and future payments, borrowers and homeowners can make payments 24 hours a day without speaking to a representative. Payments processed immediately and automatically will show up sooner in your bank account.

Payments by Phone

For those uncomfortable with the Internet, payments by phone should also be made available 24/7. Few have the time to take out of their workday to call between 9 and 5, and letters and mail can get put off indefinitely. By allowing homeowners and borrowers to pay by calling on the phone using a credit card, you can ensure that you'll get those last minute payments in without tacking on a late fee.

Payment Reminders

In a recent study by J.D. Power and Associates, it was determined that a majority of customers that complain are driven to do so after a bad experience with a late payment. Of course, no one wants to take the blame for late payments – invoice statements get lost, letters get lost in the mail – but with a friendly automated payment reminder, you can make sure that everyone stays in sync and stays happy.

Making It All Work

Implementing all of these features into your current business or operation can seem daunting – and it should. Doing things right takes expertise, diligence and time. That's why outsourcing your billing may be the best route for you. With a reliable billing outsourcing partner, you can get your current system updated and ready to roll in a snap without learning about new software or purchasing expensive hardware. If you're ready to start working less and making more, then a billing outsource company may be able to help.

Article Source: http://depositarticles.com/

Gabe Mata is a Statement Processing expert. Progress your cash flow and increase your bottomline with BestBill. Your Billing Outsource partner.

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