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Debtor Management: Outsourcing Your Accounts Receivable Function

By: Mark Bailey


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Running a small business in these economically challenging times requires you to focus on selling your products and providing premier customer service to your clients without neglecting debtor management. If your turnover reduces, you're more likely to feel the effects of a sluggish economy than a larger business entity. With falling margins, managing your debtors efficiently is a critical factor in ensuring your business rides out the economic storm. Outsourcing your Accounts Receivable function is an excellent way to reduce your payroll overheads without compromising on the quality of your services.

Invoicing Your Customers

The key consideration in revving up your business is invoicing your clients. The invoice serves as your business notice to your customer for the value of products sold or services rendered. Without accurately invoicing your customers, you won't be able to determine how much revenue your small business has generated.

Invoicing has to be done in a timely manner, with the correct billing information, to support any payment claims against your customer. With an outsourced Accounts Receivable function, you can be sure that your bookkeeper will generate relevant invoices correctly and have them delivered to your customers within a short time after the conclusion of your sale transaction. They keep accurate records of your trade and other debtors to facilitate easy invoicing for good debtor management. And that takes a burden off your shoulders so you can concentrate on bringing in more sales for your small business. That's what Accounts Receivable services with excellent bookkeepers can do for your business.

Debtor Statements of Accounts

Preparing and sending out monthly Debtor Statements of Accounts to your customers and clients is an essential activity to advise your debtors of their current and overdue accounts. It serves as a record of the sales your business has transacted with each of your customers and facilitates the follow up of overdue accounts. Much like a bank statement, you inform your customers of their payment obligations in terms of products sold or services rendered. The Debtors Statements of Accounts provide a clear picture on current amounts owing and how long overdue your debts are by each customer. Your outsourced bookkeeper will keep these statements up to date to ensure that your customers are regularly apprised of their due debts to your business so your debtor management is more effective.

Good Credit Management

Debtor management involves being aware of the credit terms your business has granted to customers. These include the credit period and the credit limit. By performing a quick evaluation of your customers, you can set the overall credit terms for your business.

The credit period could be fixed at 30 days from the date of invoice. Each customer could have a certain credit limit depending on the type of business you run. You could allow a customer a credit limit of AUS$50,000 which means that once the limit is reached through the invoices you've sent out, then your customer will have to start servicing his outstanding debts before buying more products or requesting additional services from you.
In managing your business, you may not have the time to keep constant tabs on these details. Outsourced Accounts Receivable services will have the necessary bookkeeping experience to carefully handle the credit management of your business. They will be in a position to advise you not to extend credit to customers who are bad credit risks based on a review of a particular customer's account.

Facilitating Debt Collection

Your major concern when you sell on credit is collecting your debts. You've given your customer very reasonable credit terms, especially in terms of when the invoice is due for payment, which should be sufficient for them to pay up on time. If your customer fails to honour these terms, then your cash flow will be seriously affected. Your working capital cycle depends on the smooth and full collection of debts within designated timelines. Otherwise, your business will be open to bad debts that translate to less money to pay your own suppliers and creditors. It also means you may have to reduce your stock levels because you can't service your vendors as well as you used to.

You've got to ask your debtors to pay up but that is sometimes not as easy as it looks for many small business owners. It can be quite a challenge to request payment for overdue debts and chase up on accounts that have fallen due. That's where debt collection services are crucial in an outsourced Accounts Receivable function. It's part of the entire process of keeping a healthy Accounts Receivable that brings in the funds for you to efficiently manage your business.

And you must have a healthy cash flow for your small business to stay afloat and prosper. By outsourcing your Accounts Receivable function, you save yourself from the stress of worrying whether your business is going to be profitable. Outsourced bookkeepers will follow up on your outstanding invoices within a week of the due date to gently remind your customers to settle their account. They will regularly chase your customers for payment should your outstanding debtors overlook the payment of their debts. In this manner, an outsourced Accounts Receivable function is crucial to effectively managing your business' cash flow.

When you're busily ensuring your business is generating a good income to weather the economic travails, you need to have superior debtor management to bring in the cash flow. Your overheads should be low enough to enable you to concentrate you energies on sourcing for more sales without being unduly stressed out from worrying about whether you can collect your debts to pay your expenses. At Bookkeeping Central you'll have access to efficient and cost effective Accounts Receivable services that handle the entire portfolio of the AR function. You can be assured of timely invoicing of your customers and the sending out of up-to-date Statements of Accounts for proper credit management. Your cash flow management will be a breeze with proper debt collection.

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