Consumer Mistakes Punished By Corporations & Business

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We all know that mistakes happen. It's just part of life. Does that mean that, as a consumer, you have to accept mistakes that are made by a service without any expectation of recompense? Absolutely not. Consumer Kristy Sinsara can tell you first hand of the power of polite, but insistent complaints about poor service and products.

Kristy Sinsara's experience with bad service began when she moved to a small town in the Midwest following her divorce. As arranged in the divorce, her ex husband got to have their two children every other weekend. As a kindness, Kristy Sinsara agreed to meet her husband in another small town half way between their two residences. The small town's only real culinary offering was a franchise of a well known hamburger chain. Kristy Sinsara and her kids quickly adopted the custom of picking up burgers from the drive through whenever she would pick them up after visitation. "It kind of became a tradition with us," Kristy Sinsara says. "Kind of a bonding thing, and to take some of the sting out of leaving dad. It was really rough on them in a lot of ways."

Shortly after they began the tradition, the establishment came under new management. Kristy Sinsara noticed an immediate change in the quality of the food and how it was prepared. "My son is very picky about how he'll eat his hamburgers," Sinsara says. "If there is mustard or pickles on it, he won't even touch it. It just gets thrown in the trash. A total waste."

Whenever Kristy Sinsara would order from the drive-thru she would always check the bag. She says that the burger wrappers would always have the special order sticker on the wrapper. However, upon arriving home, Kristy Sinsara would always discover that the hamburger had been made wrong. "They just slapped the special order tag on it like we wouldn't notice," she says. Kristy Sinsara said she also had consistent problems with other aspects of the order and noticed that the quality of the food was significantly less than it had been as well.

After about 4 or 5 instances of this sort of thing happening, Kristy Sinsara decided that enough was enough. After all, if she never spoke up, how could she expect things to improve? The tradition had become an important one to her and her kids, and she wasn't willing to give it up just like that. Kristy Sinsara also wasn't willing to keep paying for food that wouldn't be eaten by her son.

So Kristy Sinsara called up the hamburger franchise and talked to a manager. She calmly and clearly expressed her concerns and the pattern that she had noticed recently with the establishment's practices. At first the manager was a bit dismissive and offered to exchange the order if she came back. Kristy Sinsara explained that she was unwilling to make the 15 minute return drive just to exchange a burger and that since it was an ongoing problem she would be happy to discuss it with the franchise owner. "That got an immediate response," says Kristy Sinsara.

The manager took down Kristy Sinsara's mailing information. Within a week Kristy received a mailer filled with coupons for free hamburgers, shakes, fries and other items from the franchise. Even better, Kristy Sinsara says she noticed a marked improvement in the quality and consistency of the restaurant's service thereafter. "Standing up for my rights as a consumer really did make a difference," says Kristy Sinsara.

Article Source: http://depositarticles.com/

kristy sinsara | kristy sinsara

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