Home | Internet | Broadband

Astonishing Shocking BT Service.

By: terry wharvell

Read More About Broadband

Barely credible Ghastly BT Service.
For several years now I have used Pipex as my ISP. Not much of a trouble with them, but I only managed 1 Meg in speed. On times in the home we would have 3 lap tops wirelessly linked and I thought it time to upgrade.

I also have Sky + and thought that it may be a good time to review the whole telecoms package.

After a quantity of thought I decided on BT for broadband on option 3. A mobile dongle, Bt Vision and even opted for a BT credit card to make the extra £40 off the bill. (BT also give an other £40 for relatives changing from Tiscali ((Pipex was part of them)). Larger than all I thought I would be making a very big saving on my total telecoms bill.
I contacted Pipex and got my Mac code (They offered a faster speed £20 off my next bill and a 3 month holiday at payments, but I still got the MAC)
The order was placed with BT and I received a steady trail of e-mails informing me of order progress. Finally I was clued-up that activation day would be 2 nd July and I would probably only lose nearly an hours broadband connection. Shortly afterwards I received my Mobile broadband dongle and details.

The 2nd of July arrived and the Modem turned up by Parcelforce. At nearly 10.a.m the Broadband went off. I received two e-mails from BT telling me that Broadband had been activated. I waited all day, but alas, no reconnection to broadband. The booklet with the modem advised waiting till after midnight, so I rang next morning.
Earliest cellular phone to the cellular phone centre. I was advised to switch off the modem and await two hours. Then switch back on. Nothing happened. No broadband.

Second cellular phone to the phone centre. I was asked to remove all filters and sky connection and plug directly into the master socket. I was told that a line verify had been made and there was no fault. Nothing happened. I was told to press reset to default on the modem and ring back the next day. No broadband.

Third phone to the call centre. I was asked to remove all filters etc..etc... I was then told that the line had been checked and there was no problem and the fault must be in my wiring so I should replace it. I told the BT operative that my extensions were ok up until the change more from Pipex to BT and that it was an exchange fault. Adamantly she told me that there was no fault at BT's end and I should confirm the wiring.
I replaced the wiring from the master socket (even though the modem did not work in the master socket!) Nothing happened. No broadband.
Fourth cellular phone to the phone centre. I went through the entire explanation again. Again I was asked to replace filters etc..etc.. Then I was told quite amazingly that the Mac code had not been used. The BT operative (a male this time) asked if I had given the MAC code to BT? I said that the order may perhaps not have been placed and all the rage by BT without the MAC code. He agreed and then said it was BT's fault they had delayed contacting Pipex and the code had expired, therefore the exchange had not switched more than to BT broadband.
He asked me to contact Pipex and encourage a new MAC code. Then to phone BT options and I would be connected.

I called Pipex. They must have had a good laugh. You possibly will feel in the air smiles and "I told you so. It's your fault for going to BT ". Any way. A vastly articulate young lady said that the MAC code was valid for 30 days and had not expired. She also said that in fact the mac code had been used and I was no longer a customer of theirs.( But if I would like to come back to Pipex they may well give £50 plus 6 months holiday on payments and at no cost evening and weekend calls for 6 months. I explained that I had gone for the whole package with the dongle, option 3 and Vision).

Fifth call to call centre. I went through the entire explanation again. Again I was asked to plug into master BT socket etc..etc... I said NOOOOOOOOOOOOO. I call for an Engineer!!! I explained I was not new to broadband. I've had broadband for years. It was working fine until Bt started mesing with it. I know how to plug a modem in. I know . I know. And most of all I know that there is a fault on the line!
The BT operative said she would check. Yes there is a fault at the line. Next a man came on and hearing the tone in my voice stopped half way through asking if I had plugged this in etc... An engineer would be on my home next morning between Eight a.m and one p.m. At last. It was july 14th. Its been12 days since broadband was supposed to be activated.

This morning at 8 a.m. a cheerful BT engineer turned up on the door ( after phoning to see if we were ready to observe him). He got to work straight away and within 3 minutes said. "There is no broadband connection to this house". It had taken 13 days and countless hours at the telephone to have the obvious confirmed. He checked the wiring through the house. All ok. He went out and checked the Boxes on the corner of the road and then onto the exchange. He rang me within 30 minutes and clued-up me that it was a fault on the exchange. "It will procure another two days to rectify" he said.

I decided that I should formally complain to BT. I used their complaints procedure e-mail on my accounts page (using the mobile dongle. At least that works if a number of what slowly. Its hardly broadband speed.)

Much of the verbatim from greater than was in the complaint e-mail, plus a tempt as to why I was sent two e-mails saying that Broadband had been activated at 2 nd July when the engineer had confirmed that it was not connected.

Why on each occasion that I had called the BT call centre.
Why had I been given a different reason and on times down correct contradictory information?

Why had they said that they had tested the line when it was not operable at the regional exchange and why oh why had they made up the story roughly speaking the MAC code?

I ticked the box for a reply by e-mail and waited. No e-mail, but a telephone call from the telephone center. I woman who gave no name told me. They were so sorry for the delay in activating the broadband, but it's a technical matter. No answer to any of my queries when pressed and rudely told that I was being transferred to a Technical department. This department transferred me to another technical dept. He possibly will only tell me what the district engineer told me.
The district engineer rang my early this afternoon to say that someone will be working on the problem tomorrow. On least he was a quantity of use. The others well......... I regret.

Postscript. A second engineer turned up next day. After various hours at the exchange I received a call to say they broadband was now working.
I'm getting a speed of less than 1. So much for paying for option 3 + Vision and expecting 3.5 to 8mb speeds.

I did a speedtest at the BT site. ).934Mb. The line says its only set to give 1MB.

All round pretty dismal start to using BT. I interpret now I will earn an e-mail telling me I cant have BTVision as the line speed is not good enough. No wonder they are losing business. confirm out this link for a better service www.btphoneline.co.uk htpp://www.btphoneline.co.uk

Article Source: http://depositarticles.com/

www.btphoneline.co.uk www.btphoneline.co.uk

Please Rate this Article

 

Not yet Rated

Click the XML Icon Above to Receive Broadband Articles Via RSS!
Additional Articles From - Home | Internet | Broadband
Sign Up for a free account.
Our other websites
All about SEO
Beauty Tips Forum
Submit Articles
Member Login
Link Us
Submission Guidelines
Ezine Notifications
Article RSS Feeds
Sitemap
New Stuff
About Us
Developer
Good shopping portal
Link to Us
Contact Us
Privacy Policy
Terms of Service

counter easy hit

Powered by Article Dashboard