A brief note on the amazing call center software

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Call center software is generally referred to the tools by which a call centre service provider can conduct its business. Today, the tools have become much more sophisticated and advanced. They are now capable of doing most of the work on its own. Due to this amazing versatility, the managers can pay much attention on the training aspects.

The list of the latest call centre software is as follows: Numara Footprint, Vanilla Soft, Synthesys, Hosted Call Center and so on. All these tools are capable of delivering excellent performance thereby enabling an offshore outsourcing provider to perform at its best. All those service providers who are still using the old and the outdated technology must upgrade to the new one. These tools would definitely help them to become a leading player in this industry.

The first call centre software is Footprint brought to you by Numara Software. This is a fully web based service desk management software that can be configured very easily without any programming skills. The software is capable of adapting to the business automation process very easily. Footprint has undergone several trial and testing procedures before getting certified for the commercial use. The software has been verified by several agencies including Pink Elephant for configuration, incident, change, problem and Knowledge Management.

The next most preferred call center management software is Vanilla Soft. Some of its striking features include Automatic Real-Time Lead Distribution, Data security and management, Great Auto-Dialing, Logical Branch Scripting, Digital Call Recording, Do Not Call Compliance, Flexible Data Querying and many more. This software is capable of escalating the call volumes to a great extent, thanks to the amazing auto-dialing feature.

Hosted Call Center from the ‘Telax Voice Solutions’ forms to be yet another helpful management software that has promised to take this industry to a whole new level. Some of its unique features are digital voice recording, Real-time Dashboard, Historical Reporting, data security and recovery, perfect workforce management, etc. According to Telax Voice Solutions, their product would allow an entrepreneur to build and grow their business without any capital.

All the above mentioned softwares are capable enough to deliver excellent performance at an incredibly lower cost. But there is a software that has promised to offer something, which is beyond everyone’s imagination. The software is all set to start a revolutionary new concept that is the Virtual Call Center. “Five 9” is the name of this virtual call center software and this has given a brief indication of the future call centre functioning.

‘Five 9’ is also packed with several useful features and constitutes the virtual platform. Some of its useful features are Predictive dialer, VoIP or voice over internet protocol, Seamless Customer Relationship Management Integration, ACD, call scripting, auto dialing and digital voice recording, reporting and more. This innovative new technology has won several awards and has been voted as one of the best call center technologies in the world.

From the above facts, it has become quite clear that call center softwares have become highly advanced. Therefore, offshore outsourcing service providers must avail any of these technologies to stay ahead in this field.

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To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.

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