Free Webinar on Improving Call Center Scheduling

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Gone are those days when you had to spreadsheets to record all your call center agents. It’s time to improve upon the schedule adherence, customer service, operating costs and reduce shrinkage. Monet software brings you a unique option to improve upon your call center scheduling through a webinar to be featured on Webnesday February 24, 2010.

“Seven Tips for More effective Call Center scheduling” is what the presenters have named this first ever event. If at all you feel to have some of the useful tips to improve upon your call center scheduling skills, then make way and be a part of this free webinar to be held on February 24 from 11 am to 12 noon ET.

Perhaps, it’s high time for the companies to think and switch to the web based workforce management solution. As the current scenario suggests, more and more companies are found to be adopting some of these powerful web based solutions for ensuring these modern forecasting capabilities.

Using of the web based systems stand inexpensive and quick in all respect. With its use, call centre managers will be in a position to forecast the total number of agents to be required for any shift. The main advantage of having web based system is that it offers high degree of correctness as when used.

To sustain the effectiveness of the workforce management software, you require planning out on how you will be implementing this software within your operational structure. However, if you still feel that you need more tips on how you can pick up call center scheduling then regardless to what you’re using, whether it’s WFM software or any other, make sure to look into the upcoming webinar presented to you by Monet Software.

About Monet Software

The Monet software is known to be a management solutions vendor. The service provider has decider upon to present a free webinar to offer 7 helpful tips on how to advance the scheduling results to a great extent.

The Event Details

The event is planned to feature on February 24, 2010 from (11 am to 12 noon ET) and 8 to 9 am. At the event, Chuck Ciarlo who is considered one of the experts on call center operations will be revealing 7 tips so as to improve the scheduling results.

Chuck Ciarlo will be explaining all 7 tips and the attendees will be able to learn ways to simplify the call center scheduling and forecasting thereby improving upon the levels of service and reduced costs. More specifically, the attendees will learn the ways to implement on how to monitor the tips as a part of the scheduling process. Additionally, attendees will also know how the software based workforce management of Monet can help in automating these processes.

The webinar on “Seven Tips for Morw Effective Call Center Scheduling” aims at simplifying the call center scheduling and forecasting. With such tips, you will be able to improve upon the service levels thereby reducing costs to the minimum.

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To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.

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